Many PMS tools manage bookings, not passport extraction
Hotels and stays often already use a PMS for reservations and room status. When foreign guest passport data arrives through LINE or email, staff still open the image and type names, nationality, passport numbers, and stay dates manually.
Images sit in LINE, bookings sit in the PMS, and TM30 files sit somewhere else. Teams chase the same guest across screens.
Especially during busy check-in windows, passport fields are retyped one guest at a time.
Many systems were not designed to ingest LINE passport photos and prepare reviewable guest records for TM30 work.
tomororo sits between LINE, front desk, and your PMS process
- Receive passport photos through LINE or guest pre-check-in links
- Extract key guest fields into reviewable stay records
- Flag unclear items for human review before use
- Export files for TM30 preparation or internal accommodation workflows
Focus on the guest data hotels type again and again
- Guest name, surname, and nationality from the passport
- Passport number, expiry, and related document details
- Check-in, check-out, and property details sent with the image
- Review status so staff know what still needs attention
Automation helps, but important fields still need a person
Blur, glare, angles, and passport formats vary by country. tomororo should reduce repetitive typing, not replace final verification of passport numbers, names, nationality, and stay dates.
Do not keep raw passport images longer than necessary
tomororo generally strives to remove raw passport uploads from active systems within 48-72 hours, even when parsing fails. Structured guest records follow the workspace retention policy set by the customer.
Read more at Trust & Data Safety.